There are different ways to touch base with the web hosting company whose services you are using, but the one that you will always find no matter which company you choose is a ticketing system. It’s the easiest channel of communication for different reasons. In the event that no client care team representative is free at the moment and they’re all busy, a telephone call may not be answered, but a ticket will invariably be received. Besides, you can copy/paste large pieces of info without worrying about typographical mistakes, and if a given problem needs more time to be resolved or a number of responses need to be exchanged, all the information will be in one and the same location, so either party can always see the steps taken by the other one. The negative side of using tickets to contact your web hosting provider is that they are usually separate from the web hosting platform, so if you have to provide information or to adhere to instructions, you will have to use no less than two separate interfaces and this number might rise if you want to manage a handful of domains. Furthermore, lots of web hosting companies respond to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for a reply.

Integrated Ticketing System in Shared Hosting

Our shared hosting come bundled with an integrated ticketing system, which is an essential part of our custom Hepsia Control Panel. In contrast to other similar tools, Hepsia enables you to manage everything connected with the hosting service itself in the very same location – invoices, website files, emails, support tickets, etc., avoiding the necessity to log in and out of different admin consoles. In case you have any technical or pre-sales questions or any difficulties, you can submit a ticket with several mouse clicks without leaving your Control Panel. In the meantime, you may pick a category and our system will offer you a variety of educative articles, which will supply you with additional information and which may help you resolve any specific problem before you actually send a ticket. We guarantee a trouble ticket response time of no more than 60 minutes, even if it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

In case you have a semi-dedicated server account with our company and you’d like to touch base with our tech support team, you will be able to send a trouble ticket straight from your Hepsia hosting Control Panel instead of going through a completely different technical support platform like you will need to do with the majority of hosting companies on the market. Our integrated ticketing system will enable you to open a new ticket without any difficulty and to look through older tickets using a smart search box. Also, you will be able to read the applicable knowledgebase articles that our system will present to you depending on the category that you pick for your new ticket. You can perform all of the abovementioned operations without signing out of your Hepsia Control Panel at any time, which suggests that in case you chance upon any predicament or have an inquiry, you can get in touch with our support engineers and solve the specific problem in less than an hour using one single support platform.