Integrated Ticketing System in Shared Hosting
Our shared hosting come bundled with an integrated ticketing system, which is an essential part of our custom Hepsia Control Panel. In contrast to other similar tools, Hepsia enables you to manage everything connected with the hosting service itself in the very same location – invoices, website files, emails, support tickets, etc., avoiding the necessity to log in and out of different admin consoles. In case you have any technical or pre-sales questions or any difficulties, you can submit a ticket with several mouse clicks without leaving your Control Panel. In the meantime, you may pick a category and our system will offer you a variety of educative articles, which will supply you with additional information and which may help you resolve any specific problem before you actually send a ticket. We guarantee a trouble ticket response time of no more than 60 minutes, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
In case you have a semi-dedicated server account with our company and you’d like to touch base with our tech support team, you will be able to send a trouble ticket straight from your Hepsia hosting Control Panel instead of going through a completely different technical support platform like you will need to do with the majority of hosting companies on the market. Our integrated ticketing system will enable you to open a new ticket without any difficulty and to look through older tickets using a smart search box. Also, you will be able to read the applicable knowledgebase articles that our system will present to you depending on the category that you pick for your new ticket. You can perform all of the abovementioned operations without signing out of your Hepsia Control Panel at any time, which suggests that in case you chance upon any predicament or have an inquiry, you can get in touch with our support engineers and solve the specific problem in less than an hour using one single support platform.