If you’ve ever got any queries with regard to the web hosting service in general or you encounter a problem with your websites, you will need to contact the hosting company’s client support team. It may not matter how quickly they’ll answer when you have a query of a general nature, but an issue such as a faulty application update, for example, may lead to your site becoming broken or unreachable on the World Wide Web. And the longer you have to wait for the support team to help you out, the longer the website will be down. In case you offer services or goods online, any downtime will affect your site in an adverse way and you may lose current or prospective customers. A lot of hosting providers, mainly resellers, handle tickets and e-mails within twenty four hours, but in the online world that is way too long, as visitors will rarely return to a site that is not functioning properly over extended stretches of time.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting offer a 60-minute reply time guarantee, which implies that irrespective of what query or obstacle you may have, we’ll always be there to assist you. In reality, it seldom takes more than 30 minutes to get an issue fixed or an enquiry answered, and this is valid for both technical and sales matters. Our customer service staff representatives will be at your service 24/7, even on weekends and holidays, which means that you will obtain timely assistance at any time. We are aware of just how precious time can be, so by the time we answer your trouble ticket or e-mail, we’ll have enquired into the matter and, in case we haven’t figured out a solution, we will give you more information about what you have to do on your end, if the case requires this. With our support service, you can be certain that there will be somebody to lend you a helping hand instantly, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we are aware of precisely how important it is to receive swift assistance, we promise that you won’t ever have to wait around for more than sixty minutes to obtain an answer to any ticket that you send via your semi-dedicated server CP. In fact, you’ll seldom need to wait for more than 20 to 30 minutes and this is valid for any question regardless of what its nature is – billing, technical or general. What’s more, our tech and customer support staff is on duty 7 days a week, which suggests that even in case you open a ticket during national holidays, you’ll always get a lightning-fast response, which will contain the answer to a query, the solution to a problem or the details needed to sort out an issue yourself – in case there’s something that you need to do on your end. With us, you’ll never have to spend an entire day waiting for an answer like you would with plenty of other companies.