One-Hour Response Guarantee in Shared Hosting
Our shared hosting offer a 60-minute reply time guarantee, which implies that irrespective of what query or obstacle you may have, we’ll always be there to assist you. In reality, it seldom takes more than 30 minutes to get an issue fixed or an enquiry answered, and this is valid for both technical and sales matters. Our customer service staff representatives will be at your service 24/7, even on weekends and holidays, which means that you will obtain timely assistance at any time. We are aware of just how precious time can be, so by the time we answer your trouble ticket or e-mail, we’ll have enquired into the matter and, in case we haven’t figured out a solution, we will give you more information about what you have to do on your end, if the case requires this. With our support service, you can be certain that there will be somebody to lend you a helping hand instantly, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we are aware of precisely how important it is to receive swift assistance, we promise that you won’t ever have to wait around for more than sixty minutes to obtain an answer to any ticket that you send via your semi-dedicated server CP. In fact, you’ll seldom need to wait for more than 20 to 30 minutes and this is valid for any question regardless of what its nature is – billing, technical or general. What’s more, our tech and customer support staff is on duty 7 days a week, which suggests that even in case you open a ticket during national holidays, you’ll always get a lightning-fast response, which will contain the answer to a query, the solution to a problem or the details needed to sort out an issue yourself – in case there’s something that you need to do on your end. With us, you’ll never have to spend an entire day waiting for an answer like you would with plenty of other companies.