In the event that you have ever had a shared hosting account in the past or you've dealt with any other type of online service, you are probably aware from your personal experience that for many things it's better to speak with a live person on the phone than to exchange tickets or e-mail messages. In order to find out more about a particular service before you decide to order it or in case something small-scale needs to be done, for instance, it'll be easier and faster to get it done live. When you're able to seek the advice of representatives by phone, it's very likely that you are dealing with an actual web hosting supplier, not a reseller. The level of support that you can get by phone differs between different providers - from very general matters to professional technical support. Usually the majority of providers supply pre-sales assistance and 1st level telephone support, while more complex tech matters are handled via e-mail and / or tickets.

Phone Support in Shared Hosting

All of our shared hosting plans feature phone support 14 hours per day even on official holidays, therefore if you don't have an account yet, you are able to call us and learn more about our services or whether we meet the system requirements for your sites. For your benefit, we have local phone lines in the United States, Great Britain and Australia, so that you will be able to contact the phone number that is nearer to you. In case you're a current customer, we can help you timely with any kind of general and billing issues and with multiple technical matters to save you time and efforts - we acknowledge the fact that in some cases it is more convenient to talk with a live person so as to get things done promptly. Certainly, some matters simply cannot be taken care of over the phone, so in such a case you're able to use our ticketing system.

Phone Support in Semi-dedicated Servers

Every time you need additional info for the Linux semi-dedicated hosting service that we provide, you will be able to call one of the three support lines we have around the world - in the United States, Great Britain and Australia. In this way, you have the option to check in advance if our solutions are suitable for your sites. In case you are already our client and you own a semi-dedicated account, you have the option to get in touch with us over the phone for fourteen hours daily about any kind of billing or general questions. For entirely technical troubles you'll need to use our ticketing system so as to get in touch with our tech support as someissues just require more time to be dealt with, but we can help you on the phone with lots of minor tech problems as well, saving you efforts and time.