24/7 Customer Support in Shared Hosting
Our shared hosting feature 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our website hosting services before you make an order or you are an existing customer and you have any kind of question or a issue, you're able to contact us any time, including weekends and holidays. We have a number of channels to contact us - a couple of telephone lines around the world for your convenience plus live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more complex matters or any troubles that require more time to analyze and fix. Unlike a number of other web hosting service providers, our trouble tickets come with a guaranteed max response time of only 1 hour, which means that whatever your problem is, it'll be resolved in a timely manner and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to try out our support services even before you purchase a semi-dedicated server account from our company since we have telephone and live chat support for billing, pre-sales and basic questions. Our representatives will assist you to pick the most suitable plan or provide you with details about our servers, in order to check if the system requirements for your web sites are met. If you are an active client, you also have the option to get in touch with us via electronic mail or through our ticketing system, which is accessible from the Hepsia website hosting Control Panel. We warrant that any time you use any of these 2 methods of contact, you'll receive an answer within a maximum of an hour and that’s 24/7, which includes weekends and official holidays. In case you have used the hosting services of other suppliers, even large ones, you can compare the reply time due to the fact that it ordinarily takes a full day for them to address a support ticket.
24/7 Customer Support in VPS Servers
In case you get a VPS server from our company, you will be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have several local telephone numbers in the United States of America, the United Kingdom and Australia as well as a live chat service. When you're an existing customer and you require assistance with some technical issue that requires additional time to investigate or resolve, you can open a support ticket from your billing account or you can send an e-mail message and we will take care of the trouble and send you an answer within 1 hour. The answer time is guaranteed 24/7, including weekends and holidays, but for the majority of problems it takes no more than half an hour to receive assistance. The support service covers the VPS plus all of the pre-installed software it comes with, so if you'd like to have help with third-party applications, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
We know how important it is to get quick support in general, let alone when you run a whole server, so each dedicated server that we supply includes 24/7 support with 1-hour response time warranty regardless of the problem. The service is 100 % free for any kind of difficulties with your server or the software that was installed by our administrators during the setup, which means that you'll be able to contact us as many times as you wish, even during holidays. You can either open a trouble ticket from your billing area or you could send an e-mail message, and the actual reply time for either of these rarely surpasses 30 minutes since we have admins available 24 / 7. In case you want general info about our servers or you've got any kind of billing question/issue, you can also call one of the local telephone numbers that we have on 3 different continents or you could employ our live chat service and consult with a representative online. For third-party software support, we offer you a Managed Services upgrade, which you'll be able to add to your server package through the billing Control Panel.