A 99.9% Server Uptime
Our shared hosting system is based on a reliable, top–quality hardware architecture and a significantly customized variation of Linux. Thus, irrespective of what your site is, or how many site visitors you have, or even if there’s a DDoS attack, our machines will remain up and running and your websites will remain accessible online.
All our shared hosting packages come with a 99.9% server uptime guarantee. And regardless of which datacenter you select, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting system, we’ve also set up our very own internal network in all our datacenters. Everything is based on enterprise–grade hardware components furnished by Juniper. Besides, on each router, we have placed a firewall with an advanced set of rules as a way to filter all suspicious requests.
Thus, in all our datacenters – in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe as well as in our datacenter in AU, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is available with all hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
Even though we have given our best to lower all possible risks with our cloud hosting packages and even though we provide top–class tech support, there are occasions when the client simply isn’t content with what we offer. Or he wants to upgrade to a more robust web hosting service, such as a VPS server or even a dedicated server.
This is the reason why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not fully pleased, you will receive a refund.
24/7 Technical Support
We have cautiously chosen each member of our 24x7 support staff to ensure that we can offer the best tech support service that you can possibly get. Each of our technicians has lots of years of experience working with hosting accounts behind his back, therefore they know very well what they are doing. Moreover, they are available to you 24x7x365 – you can call them at any time and they’ll get back to you ASAP.
Their average response time is less than 20 minutes, while with other web hosting distributors you have to wait for days. What’s more, we offer a 1–hour response time guarantee. Irrespective of what happens, your inquiries will be responded to in under 60 minutes.