Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • We provide a 1–hour response guarantee for every support ticket or email that you submit to the client support staff. We’ll rapidly answer all the common inquiries and forward the matter to our sysadmins if any further assistance is required. If you make use of our Managed Servers package, we’ll carry out any of the included services at a time that has been discussed with you preliminary.

  • Top quality support service

  • A Top–Class Customer Support Service

  • If you need help while working with our Web Control Panel or with any of the applications that we have installed on the dedicated web hosting server for you, don’t hesitate to contact the client support staff at any moment via the ticketing system. What’s more, in case you need assistance administering your dedicated web hosting server, you can make use of the Managed Servers package, that includes Operating System updates every week, software installation and troubleshooting services, server monitoring and restarting procedures, backup hard disk space, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Web Control Panel has been pre–installed for every dedicated server. Among its functionalities is a rather time and effort–saving integrated knowledge base that will walk you step by step on all the tasks that you can carry out. The majority of educational articles also video versions which demonstrate all the operations that you can perform in a very illustrative manner. You will find the instructional articles and the video tutorials in the top right corner of each Web Control Panel section.