Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Reply Guarantee

  • Our group of specialists will do their best to reply to your advice demands within less than 1 hour. If, however, the problem you have encountered calls for the help of our Administrators’ =Dept,= we are going to address the ticket to the technician on shift and will write a note to notify you.

  • Top quality support service

  • Top–class Technical Assist Service

  • We provide you with 24x7 technical support by using a ultra–fast ticket solution incorporated into your Control Panel. You could e–mail us whenever you want about any of the programs that come pre–configured on your virtual server, which include the selected Linux distribution, the server management panel and our custom produced Web Control Panel.

  • Intuitive help center

  • An Informative Help Section

  • An extensive and routinely updated knowledge base is included in our custom–built Web Control Panel. It provides quick tips about how to carry out all of the basic site managing jobs. The Help section gives you detailed how–to content articles and step–by–step video courses. You can access the Help section by hitting the Help or Video buttons in the top right corner of each Control Panel section.